Help Desk Software

Support Request in Tracker Suite

Through Lotus Notes Domino

Tracker Suite eases the workload of your IT departments with a Lotus Notes Domino help desk solution, Support Tracker. This application accelerates the problem-response-resolution process for optimal operational support services efficiency.

Support Tracker provides FAQ and organic Knowledgebase functionality for user self-help, which they can access through any Notes client or over the Web, wherever they are. Allowing users to resolve typical issues by themselves speeds their resolution time, increases the user's skills, and saves your support services personnel time and effort better put to resolving real help desk issues.

Assignment weighting based on Service Level Agreements and/ or request types ensures that more urgent help desk requests are immediately routed /escalated to the appropriate person ensuring that departmental obligations are met.