Collaborative CRM Software

Tracker solutions offer collaborative CRM software solutions which leverage either the Lotus Notes / Domino or Microsoft Outlook / Exchange messaging platform.

Customer Files in Lotus Notes

Through Lotus Notes / Domino

Customer Tracker is a Lotus Notes / Domino CRM solution that automates your customer service processes by allowing other Tracker Suite modules electronic access to current CRM data: customer information, issues and history. This automation improves your processes by eliminating the need to manually enter customer information already available, saving time and effort while ensuring the accuracy and consistancy of customer data.

Customer Tracker also facilitates the assignment of customers or potential clients to any employee for management or monitoring, streamlining billing procedures and the developing stronger customer relationships.

CRM Over the Web

or the Web

TrackerSuite.Net also provides tools for Web based customer relationship management. By providing a centralized repository of all customer information, accessible from any location through the Web or preferred email client, customer files are a keystroke away from those who need it: project managers handling customer service issues, sales people looking for contact information, and executives reviewing current customer relationships and billing arrangements.