All's Quiet on the IT Front

IT Collaboration Software Improves Internal Projects and Streamlines Support Services!

Carlos Computer

I'm Bizco's IT Director. I realize our executives, project managers, and accounting department need solutions to improve our operational efficiency, but I hate dealing with multiple product vendors and trying to fit their IT solutions together. I don't want a hassle deploying the solutions we choose. Half of that battle is struggling to embed the solutions into our company's infrastructure, the other half is training our users to adopt them!

This is why Tracker was such a perfect fit. This IT collaboration software offers a wide array of applications satisfied 99% of our organizational needs, so I only had to work with one vendor, Automation Centre. Because Tracker is 100% server based, it installed with ZERO IMPACT on user desktops, which was a load off my mind. Since it leverages either the Lotus Notes/ Domino or Microsoft Outlook/ Exchange email platform, it integrated seamlessly with our existing infrastructure. Our employees enjoyed the familiar interface, and easily adopted the new system.

Find out what Tracker Suite^® (for Lotus Notes/ Domino) and TrackerOffice^® (for Microsoft Outlook/ Exchange) can do for your IT projects and services!

Support Tracker (for Tracker Suite)
This is favorite utility! As Bizco's resident techie, I'm responsible for keeping our network, telephones, and computer systems running smoothly. Support Tracker is my personal help desk application. It collects support requests from a Notes client, the Web, or even e-mail. It automatically routes the request to the appropriate person, so if it's one of the few things I don't handle- I don't get bothered with it! Support Tracker also generates request reports by system, type, priority, department, and technician. Finally, it provides areas for online forums, FAQ, and Knowledgebase issues- all of which really help my co-workers with general problems and minimize redundant support requests.

Personnel Tracker(for Tracker Suite / for TrackerOffice)
I was never able to find an up-to-date directory of phone extensions for our organization. With Personnel Tracker, I have quick access to an employee directory that has the names, locations, and phone numbers that I need. The best part is that they're always up-to-date; no more disappearing coworkers!

Purchase Tracker (for Tracker Suite / for TrackerOffice)
On-line purchase requests are secure and easy to use. Not only are purchase reports easy to create and submit, but with simple click, I am able to check the status of my purchase request.